Fraud Prevention Specialist

About Klook

Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?!
 
It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

What you’ll do:

• Daily screening of transactions marked as risky by fraud prevention tools or flagged by internal staff;

• Performing evaluation of transaction risk and follow-up actions such as liaison with the customer and payment institutions for further verification;

• Communication with internal teams and external parties such as payment gateways, banking institutions as needed for the resolution of payment related issue;

• Monitoring daily transactions and identifying emerging trends in suspicious payment patterns;

• Determine high-risk transactions and respond timely to mitigate potential losses by placing holds, restricting accounts, and recommending closures of account transactions.

• Performing ad-hoc tasks such as responding to payment-related customer inquiries and disputes

• Recommend alternative process to Supervisor/Manager to further reduce losses

What you’ll need:

• Fluency in English, and proficiency in Mandarin is a must

• Ability to proficiently use all MS Office products / Google products

• Be able to think outside the box and make balanced and unbiased decisions based on all available information

• Love to analyse, understand and interpret data

• Having experience in e-commerce industry or fraud prevention related field is a plus

• Globally-minded and comfortable working with people from different cultural background and in different time zones

• Should be able to work on night shift 11 pm - 8 am, 12 am - 9 am (rotational shift)

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.