Manager, HR Business Partner (Thailand and Philippines)

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

What you’ll do:

• Partner with senior managers to help drive business performance using sound HR knowledge in the areas of workforce planning, change management, employee productivity, recruitment and selection, and employee relations;

• Continuously assess the effectiveness of all human resources programs relative to the achievement of desired goals and outcomes as well as the overall business plans;

• Monitor and measure HR metrics/KPIs dashboard to facilitate change and drive key insights and decisions that support growth and retention;

• Coach managers and employees to be consistent with policies/practices within the market and wider business expectations;

• Implement and execute employee relations programs/practices that create a positive organisational culture and enable manager effectiveness;

• Drive the end-to-end talent acquisition strategy (sourcing, attraction,selection, and offer) to hire diverse, world class talents;

• Facilitate resolution of employee relations issues, employee concerns and/or grievances;

• Lead local initiatives and support the organisation of company events, conferences and business trip bookings;

• Proactively deal with service providers, suppliers and contractors for office and equipment maintenance;

• Manage and allocate funds for office operations and staff engagement;

• Support the Rewards team with the coordination and management of benefits plans;

• Mitigate risk and be proactive with legal considerations relating to local employment law;

• Ensure workplace health & safety to prevent health hazards;

• Perform other related duties as required and assigned.

What you’ll need:

• Bachelor’s degree or higher in Business Management, Administration, Human Resources is preferable;

• At least 5 years' experience in an HR generalist and office management role;

• Excellent verbal and written communication skills;

• Detail oriented and strong time management and organisational skills;

• Strong analytical, problem solving, and interpersonal skills;

• Able to work independently and create strong partnerships across a global organisation;

• Well versed in Thailand labour law and remaining consistently updated on regulatory changes;

• Familiarity with wider SEA labour law and practices is a plus;

• Proficient in both Business level English and Thai.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.