Manager, Business Development - Mobility

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

Role Responsibilities, (But Aren’t Limited To)

• Develop and maintain a high-quality portfolio of public transportation products in Japan for Klook’s rapidly growing local/global customer base

• Account management: Cultivate relationships with partners to help maximize their sales potential via Klook. Communicate Klook’s business strengths and brand value to suppliers.

• Optimization: Continuously ensure the quality of products, in terms of pricing, inventory, content, and booking flow, and maintain a market-leading position at all times by contributing to the digital transformation (DX) of partners.

• Coordination: Work closely with various functions in the company - Marketing to maximize traffic and sales, Customer Services to drive satisfaction and repeats, Finance to ensure accurate payment and minimize risk, Product & Tech to build up innovative and user-friendly technologies, and Central Planning to navigate in the right business direction. Flexibility and attentiveness to details are essential in our fast-paced environment.

• Market updates: Support market leaders to identify market trends and provide market & competitor updates through ongoing research and feedback.

Preferred Experience and Skills

• 5+ years of work experience including 2+ years of key account management experience. 

• Fluent in written and spoken English and Japanese. Proficiency in Mandarin is a plus.

• IT Project management experience is a plus.

We Are Looking For Someone Who

• Has a start-up attitude - highly collaborative with an entrepreneurial, roll-up your sleeves mindset, willingness to help others, learn and try new things

• Is not afraid to work independently when required

• Has strong commercial sense, as well as analytical skills

• Has excellent verbal and written communicator with well-developed interpersonal and relationship management skills

The Thrills of This Role;

Embrace the Challenge:

• At Klook, we live by our core value of "Pushing Boundaries." We believe in constant evolution and growth. By embracing challenges in this dynamic environment, you will shatter your own limitations and experience unparalleled personal development.

Forge Global Connections:

• Collaborating with diverse team members from around the world is an integral part of Klook's culture. You will not only hone your language skills but also master the business procedures and mindset necessary to thrive in a global setting.

Shape the Future of Travel:

• Klook is at the forefront of the inbound tourism industry, partnering with businesses and local governments to create innovative solutions that enhance the travel experience. As a Travel + Technology leader, you will have the exclusive opportunity to drive value creation and shape the future of travel.

Our Recent Projects;

• 訪日外国人専用ICカード「Welcome Suica」販売開始(https://prtimes.jp/main/html/rd/p/000000096.000029470.html)

• 特急券購入までスマホで完結！Klookが東武鉄道の「スペーシアX」や「SL」特急券（デジタル版）を訪日客向けに発売 (https://prtimes.jp/main/html/rd/p/000000102.000029470.html)
• 福岡から韓国旅行！福岡〜釜山を約3時間半で結ぶJR九州高速船「クイーンビートル」チケットをKlookで発売 (https://prtimes.jp/main/html/rd/p/000000060.000029470.html)
• 東京メトロ・東京都交通局・Klookの3社局共同企画「Klookパス 東京 & Tokyo Subway Ticket 」販売 (https://prtimes.jp/main/html/rd/p/000000051.000029470.html)

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.