Associate, Korea Merchant Success

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
 

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.
 

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
 

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
 

• Customer First

• Push Boundaries

• Critical Thinking

• Build for Scale

• Less is More

• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

About Merchant Success at Klook：

At Klook, we connect people to memorable experiences across the world. Our Merchant Success team ensures our merchant partners in Korea deliver the best possible products and customer journeys. We work closely with local merchants, supporting their operations and optimizing their offerings on the Klook platform through collaboration and data-driven improvements.

What you’ll do:

• Merchant and Product Onboarding: Manage onboarding for new merchants and products, including gathering information, guiding merchants, and conducting training on Klook’s system.

• Product Quality Control: Ensure all product listings maintain the highest standards in content, pricing, availability, and customer satisfaction.

• Content Review: Conduct test bookings and regular reviews to improve product content and the customer experience.

• Merchant Support: Address merchant questions, provide guidance on self-service tools, and deliver prompt solutions to issues.

• Sales Support: Work with the Business Development Manager to drive product exposure and sales growth.

• Cross-team Coordination: Liaise with Customer Experience, Settlement, and other internal teams to resolve merchant, customer, or B2B partner inquiries.

• Ad-Hoc Projects: Handle special assignments as required by your manager.

What you’ll need:

• Language: Fluent in Korean and English (Mandarin is an advantage)

• 1 year in account management or client service experience is preferred; internship experience also considered.

• Industry Background: Previous exposure to e-commerce or the travel sector is a plus.

• Detail-Oriented: Diligent and organized with a drive for accuracy and quality.

• Problem Solver: Proactive in identifying improvements and handling issues with a customer-first approach.

• Team Player: Effective communicator who collaborates well with a multicultural team.

• Adaptable: Willing to learn, open to feedback, and comfortable in a fast-changing environment.

• Strong writing skills are an advantage.

What you’ll get

• A global team of supportive colleagues

• The rare chance to shape a leading travel and leisure platform

• Opportunities for personal and professional growth

• Ownership of projects with real impact

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.