Specialist, Customer Experience (Korean Speaking)

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
 

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.
 

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
 

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
 

• Customer First

• Push Boundaries

• Critical Thinking

• Build for Scale

• Less is More

• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

[Responsibilities]

• 클룩이 추구하는 고객 서비스의 방향과 역할을 이해하며, 이에 부합하는 수준의 고객 서비스 제공

• 전화, 이메일, 채팅을 통한 고객(B2C/B2B) 모든 문의와 불만을 신속 · 정확하게 응대하고 효율적으로 해결

• 고객 문의 해결을 위하여 파트너와 전문적인 소통 및 협업

• 회사의 프로세스 · 절차, 상품 약관을 신속하고 정확하게 이해하고 변화에 능동적으로 대응

• 유관부서 협업을 통한 상담 서비스 품질 및 고객 피드백 개선

[Requirements]

• [필수] 신입 & 졸업예정자 지원 가능

• [우대] CS, 고객센터 경력자, 문제해결 능력 & 효과적인 커뮤니케이션 능력 보유자

• [우대] Business E-mailing 가능자 (영어 가능자 우대) 

[근무환경]

• 고용형태 : 정규직 (3개월 수습기간, 수습기간 동안 급여 100% 지급 예정)

• 근무장소 : 서울시 을지로 인근

• 근무시간 : Shift 근무 (주말/공휴일 포함 주 5일 배정, 매월 스케쥴링 예정)

Ⅰ. 9:00 ~ 18:00 / 9:30 ~ 18:30 中 일 8시간 근무, 1시간 휴게시간 별도

Ⅱ. 주말근무 시 주중에 휴일대체일 배정

• 급여조건 : 경력 별 협의 예정 (면접 후 결정), 고정급 외 분기 성과 인센티브 별도

• 복리후생 : 내부 Training 교육, 4대보험, 연차휴가, 퇴직금, 경조휴가, 종합건강검진 연1회, 임직원 사용포인트, 단체보험 (실비보험) 등 기타 회사 내규에 따름

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.