Senior Manager, Business Development (French Speaking)

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
 

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.
 

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
 

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
 

• Customer First

• Push Boundaries

• Critical Thinking

• Build for Scale

• Less is More

• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

About Sales and Business Development：

Sales and Business Development are a group of explorers, always looking for your next favorite adventure. We work with businesses on the ground to find new experiences for our users, negotiate exclusive deals and unleash our merchant partner’s full potential through account management.

About this role:

Lead Klook’s largest and most important market in Europe. Be heavily involved in establishing Klook as the leading OTA in the France market by mastering merchant relationships and building strategic deals that unlocks high quality supply for Klook’s customer base.

What you’ll do (Main Accountabilities) 

• Strategic Sales Planning and Execution: Create and deliver compelling sales pitches to existing merchants, driving engagement and retention.  Negotiate with existing merchants to drive revenue growth (promotions, marketing exposure, supply strength, partner programs, etc) to help surpass goals. 

• Merchant Communication and Strategy: Maintain regular communication with merchants, conduct business reviews, opportunity identification and updates with merchants on a routine basis. 

• Partner Engagement and Relationship Management: Build trust and relationships with partners to enhance their sales potential across Klook's platforms, effectively conveying Klook's strengths and brand value while proactively understanding merchants' business situations and requirements. 

• Key Account Management: Apply key account management principles to nurture and expand relationships with priority merchants. 

• Cross-Functional Coordination: Collaborate closely with various internal functions (e.g., marketing, supplier operations, customer service, finance) to maximize sales, ensure alignment, enhance operational efficiency, drive customer satisfaction and repeat business. 

What you’ll need (Capabilities) 

• Advanced Sales Techniques: Mastery in various advanced sales techniques and deal-making such as complex negotiations, strategic partnerships, consultative selling, and high-level relationship management, essential for driving significant growth and securing large-scale partnerships with existing accounts. Ability to formulate scalable sales strategies for the vertical/region. 

• Advanced Market Research and Analysis: Advanced analytical skills to conduct in-depth market research, interpret complex data/market trends, understand competitor actions, and analyze key metrics that enables strategic insights at a senior level to allow for key decision-making, opportunity identification and resource prioritization.

• Problem-Solving Expertise: Demonstrated ability to tackle complex challenges and address sophisticated merchant needs and challenges at a senior level, employing innovative and strategic problem-solving approaches to overcome obstacles and drive sales success.

• Commercial mindset: Entrepreneurial spirit to connect all pieces together and grow business as a 'company' rather than an isolated BU. A fast learner with a high degree of persistence and resourcefulness to get things done.  Sensitive to real world trends and willing to experiment. 

• Strategic Relationship Building: Proven track record of building and maintaining strategic, high-level relationships with key/large merchants and partners, leveraging deep insights into their priorities, pain points, decision-making processes, and competitive landscapes to drive long-term partnerships and business growth. 

• Business Acumen: Advanced application of key business principles, metrics, and industry and/or destination landscapes at a senior level, coupled with extensive knowledge of the company's products/services and strategic vision, critical for driving strategic planning, business growth, and achieving ambitious goals.

• Language requirements: French language proficiency is a plus, but not absolutely necessary.

What you’ll get

• An awesome team of international colleagues 

• A rare chance to build a global travel and leisure brand with a long runway of opportunities ahead

• An environment that values and supports your growth 

• Ownership of projects with real impact

• No boredom! Every day is a new exciting challenge

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.