Manager/Senior Manager, Vertical Planning & Operations, Global Entertainment & Events

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
 

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.
 

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
 

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
 

• Customer First

• Push Boundaries

• Critical Thinking

• Build for Scale

• Less is More

• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

The Manager/Senior Manager, Vertical Planning and Operation for Global Entertainment & Events leads the end-to-end planning, delivery, and optimization of entertainment events across multiple regions and international markets, ensuring consistency and excellence while adapting to local requirements. This position drives both strategic and operational initiatives for entertainment verticals, collaborates with regional & local teams, and manages cross-border vendor and stakeholder relationships to deliver innovative, world-class event experiences

What You'll Do:

• Strategic Vision: Develop and shape the business model and strategic roadmaps for the vertical, overseeing the entire spectrum from supply to demand, business strategy, and technology innovation. Collaborate closely with regional teams to devise go-to-market strategies for new product verticals.

• Program Leadership: Take charge of strategic initiatives, lead cross-functional teams—including marketing, sales, technical, and on-site teams to ensure alignment and consistent delivery of user experience on a global scale to elevate the performance of our verticals. This includes optimizing customer satisfaction, enhancing traffic channels, expanding supply coverage, ensuring inventory availability, optimizing pricing strategies, maximizing profitability, streamlining costs, enriching content, and improving the booking experience.

• Operational Excellence: Oversee and harmonize event operations across markets, ensuring global industry standards while respecting local cultures and regulations; frequent international travel required. Collaborate with both internal and external stakeholders to ensure smooth operations & delivery to users. 

• Regional Account Management: Build and manage relationships with organizers, vendors, agencies, and clients across diverse regions; negotiate contracts and manage operational partnerships to deliver seamless experiences

• Product & Technology Enhancement: Collaborate closely with our product and technology teams to enhance the visibility, usability, and conversion rates of booking processes across Klook's mobile app, website, and other distribution channels.

• Data-Driven Insights: Establish comprehensive metrics and implement advanced mechanisms for monitoring and analyzing commercial and operational performance, allowing data-driven decision-making to thrive. Evaluate event performance, collect feedback across regions, and implement continuous improvement initiatives, sharing best practices globally
  
  
   

What You'll Need

• Experience: A minimum of 6 years of working experience in OTA, e-commerce, tech startups. Previous experience in global/regional/local entertainment event planning, operations, or venue management would be a plus.

• Project Leadership: A proven track record of successfully driving cross-departmental projects and initiatives.

• Language Skills: Proficiency in spoken and written English is essential, and fluency in Mandarin/Cantonese is a valuable asset.

• Adaptability: A strong willingness to thrive in a dynamic and fast-paced environment, along with a startup mentality that embraces collaboration and an entrepreneurial spirit.

• Global Outlook: Comfortable working with individuals from diverse cultural backgrounds and across different time zones, demonstrating a global perspective.

• Effective Communication: Exceptional communication and interpersonal skills, with the ability to build strong relationships at all levels and adapt to diverse situations.

• Leadership: Strong leadership capabilities, including the ability to navigate a matrixed organizational structure in a fast-paced and ever-evolving environment.

• Analytical Acumen: Highly analytical with a strong inclination toward data-based decision-making, capable of extracting actionable insights from data from multiple sources.

• Ownership and Results: A track record of sound business judgment, taking ownership of projects, and consistently delivering tangible results.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.