Check out who we are and what we stand for. Do we vibe with each other? :)

Plant

IT Coordinator, Intern

  • Hong Kong SAR
  • Part Time

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
 

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.
 

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
 

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
 

  • Customer First

  • Push Boundaries

  • Critical Thinking

  • Build for Scale

  • Less is More

  • Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

What you'll do:

  • Lead the Onboarding and Offboarding activities and processes end to end.

  • Support hardware and application queries from HK and issues reported (Windows OS/MAC OS).

  • Provide physical and remote support for company IoT devices.

  • Work with North Asia IT team to execute and deploy IT projects.

  • Support monitoring network, system operation, and report any abnormalities to the IT team.

  • Take ownership and responsibility of projects and tasks assigned to.

  • Provide training and knowledge sharing with end-users.

  • Managing the company’s IT assets and ensuring that assets are tracked throughout its lifecycle.

  • Coordinate with the IT Procurement & Billing

  • Maintain company KPIs/OKRs/SLAs and CSAT scores 

  • Required to complete IT-related training and meet the required of learning hours.

What you'll need:

  • Degree holder, with major in Computer Science or related disciplines.

  • Great team player who knows how to solve issues in conjunction with subject matter experts. 

  • Self-motivated and result-oriented.

  • Basic verbal communication skills in English and strong written English skills.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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