Manager, Learning & Development

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
 

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.
 

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
 

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
 

• Customer First

• Push Boundaries

• Critical Thinking

• Build for Scale

• Less is More

• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

About Learning & Development (L&D) Team in CEG

The L&D team within CEG is responsible for building a future-ready, skilled, and agile workforce that can deliver exceptional customer experiences. The team covers three primary functions;

• Facilitate onboarding and upskill training for wider customer experience teams

• To develop learning programs including its journey, materials, digital modules, and blended-learning experiences

• To ensure process knowledge, SOPs, and tools are accurately, accessible, and effectively transferred and embedded into daily operations via knowledge formats

The team’s mission is to enable continuous learning, digitalization of training, and self-driven capability development, aligning workforce growth with business priorities across CEG.
 

What You’ll Do

 The Learning & Development (L&D) Manager is accountable for the management and performance of the L&D team in CEG. This role translates organizational and CEG objectives into operational learning strategies and deliverables.

The manager will drive digital learning transformation, establish self-driven learning frameworks, and ensure delivery of training and knowledge solutions with quality and timeliness. By working closely with HRBPs and CEG functional leaders, the role ensures that talent capabilities meet business needs while fostering career and competency growth across CEG functions. 

• Digitalized Learning program and self-learning culture: Help CEG teams’ leaders foster a high-performance self-driven learning culture that balances innovation, speed, and quality delivery by developing digitalization, new ways of learning, and its frameworks.

• Change management: Build organizational readiness for changes via communication, stakeholder engagement, and adoption strategies to support varied transformations occurring within CEG by Process Excellence, Operations, and Global Customer Experience teams.

• Talents development: Partner with CEG functions and HRBP to design and implement competency and development plans that support performance and career progression.

• Learning Needs Analysis for improvement: Cultivate Learning Needs Analysis as a core capability across the L&D team and encourage the team to use data, feedback, and performance outcomes to refine learning programs and prioritize initiatives.

• Performance Monitoring and Reporting: Establish governance for learning programs, knowledge systems, and training quality on top of tracking learning effectiveness using metrics such as adoption, competency, and business impact. 

• People leadership:  Lead, coach, and develop the L&D team and drive their performance according to the strategic objectives by providing actionable roadmaps, deliverables, and performance metrics on top of a culture of continuous improvement. 

What You’ll Need

• Experience that can contribute to success in the role includes business consulting, facilitation, coaching. 

• Exceptional communication, presentation, and facilitation skills. Able to influence and build rapport with stakeholders at all levels.

• Understand instructional design principal and adult learning theories and methodologies.

• Familiarity with emerging trends in digital learning, AI, automation, and CRM technology in the industry is a plus. 

• Ability to manage cross function projects from conception to completion and lead organizational change initiatives related to talent development.

• Proficiency in analysis for learning needs and areas for improvement and in measurement of its effectiveness.

• Strong organizational skills and attention to detail.

• Ability to thrive in a fast-paced environment.

• Globally-minded and comfortable working with people from different cultural backgrounds and in different time zones.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.