Associate Director, Vertical Strategy & Operations

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
 

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.
 

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
 

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
 

• Customer First

• Push Boundaries

• Critical Thinking

• Build for Scale

• Less is More

• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

What you’ll do?

• Strategy: Shape the long-term strategy for engaging and empowering our small and medium-sized (SMB) tours & activities merchants globally, especially. Empower our business development (BD) team to improve productivity and up-skill the BD team globally.

• Merchant Engagement: Lead and execute scalable engagement initiatives across our SMB merchant base globally. Drive improvements at scale by utilizing multi-channel tools, including our merchant portal, instant messaging, newsletters, and webinars et

• BD Empowerment: automate BD tasks and improve visibility to supervisors & other stakeholders. Streamline and improve internal processes for BD with different functional stakeholders eg marketing, finance, customer service etc. 

• Knowledge Empowerment: Develop and maintain a centralized knowledge base, ensuring the BD team has easy, timely access to essential training materials and sales collateral. Build a scalable and evergreen training & quality control program for different career stages of BD colleagues eg onboarding, new skill acquisition, first time people manager etc.

• Compliance: work closely with internal control, finance and legal teams to improve compliance and control risks

What you’ll need?

• At least 8 years of experience in sales, business development, partnership, commercial strategy planning, and operations in the online travel agency industry
• At least 4 years of experience working with small and medium sized tour and activities operators in western destinations, and serving western travellers, both a fast growing area for Klook
• At least 2 years of experience managing a business development team
• Track record of designing and implementing cross regional programs
• Fluent spoken and written English
• Experience working in a startup is a plus
• Bachelor's degree or above
• Eager to work in small team and fast-paced environment
• A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required
• Globally-minded and comfortable working with people from different cultural background and in different time zones
• Effective communicator with excellent interpersonal skills and an ability to build strong relationships across all levels and effectively adapt to varied situations
• Leader with the ability to work across a matrix environment in a fast paced environment and constantly evolving environment
• Analytical with a strong bias for data-based decisions, able to distill insights with data from multiple sources
• Exhibits sound business judgment, a proven track record of taking ownership, and delivering results

What you’ll get?

• An awesome team of international colleagues 
• A rare chance to build a global travel and leisure brand with a long runway of opportunities ahead
• An environment that values and supports your growth 
• Ownership of projects with real impact
• No boredom! Every day is a new exciting challenge

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.