Operations Associate, Business Development

About Klook

We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.

Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.

We operate a mobile-first, curated platform featuring diverse experiences across global destinations.

Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First

• Push Boundaries

• Critical Thinking

• Build for Scale

• Less is More

• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

What you’ll do

• Operational Support: Perform operational tasks to assist BD team, including activities such as onboarding, content editing, merchant portal data maintenance, and handling merchant inquiries, following established procedures.
• Merchant engagement: Work closely with merchants to move operational tasks forward (e.g., inventory/pricing updates, content updates, issue resolution). Represent Klook as an ambassador, understand merchant needs, and build trust through clear communication and timely follow-ups.
• Coordination: Collaborate closely with various stakeholders within the company, including marketing to maximize sales, supplier operations to enhance efficiency, Customer Experience Group to drive satisfaction and repeat business, and finance to ensure accurate payments and minimize risk. Also coordinate with regional/global stakeholders as required to resolve cross-border operational matters.
• Detailed-oriented work: Ensure precise execution of merchant requests with strong attention to detail. Proactively implement quality checks and process improvements to eliminate errors and drive operational efficiency.
• Issue handling: Triage and manage operational issues such as merchant inquiries, booking-related incidents, and Customer experience group escalations. Clarify the facts, coordinate stakeholders, propose solutions, and drive closure while documenting learnings to prevent recurrence.
• Process Optimization: Identify opportunities to enhance efficiency and optimize fundamental BD and merchant operations processes (e.g., SOPs, templates, checklists, tracking dashboards) to improve scalability, accuracy, and turnaround time.
• Sales Support: Support BD team by communicating campaign details and updates, and coordinating deal changes with merchants (e.g., discounts, terms, timelines).

What you’ll need

• Experience: At least 3 years of work experience, preferably in online platforms (e-commerce/marketplace/OTA) and/or travel & mobility products such as car rentals, hotels, attractions, activities, and tours.
• Language: Fluency in both Japanese and English (Chinese proficiency is a strong advantage, especially for working with regional/global stakeholders).
• Communication: Effective communication skills to understand merchant requirements, gather product information, and manage client expectations. Curious mindset and active listening to understand merchants, clarify constraints, and propose practical next steps.
• Organization: Strong organizational skills to manage merchant portfolios and operational task pipelines, track progress (e.g., onboarding, data updates, issue resolution), and ensure timely follow-ups.
• Data skills: Comfortable working with spreadsheets and internal management systems. Has a natural curiosity for working with data, systems, and structured inputs (e.g., portal fields, rate/inventory tables, content checklists).
• Judgement: Ability to prioritize tasks based on strategic importance and potential business impact (e.g., revenue risk, user impact, merchant relationship, operational urgency), and to escalate appropriately when needed.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.