Manager, DMO Partnership

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
 

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.
 

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
 

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
 

• Customer First

• Push Boundaries

• Critical Thinking

• Build for Scale

• Less is More

• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

Job Summary:

At Klook, we're on a mission to connect travelers with the best experiences worldwide. As a Sales Manager in the Destination Partnership team for Japan, you'll play a pivotal role in driving our business goals by strategizing, planning, and executing partnerships with Destination Marketing Organizations (DMOs) in the region. You'll be responsible for all aspects of the partnership cycle, from initial contact to execution, ensuring high-quality delivery and fostering long-term relationships.

Key Responsibilities:

• Identify and pursue partnership opportunities with DMOs/Local governments in Japan.

• Partnerships typically include sharing:

  • Influencing DMOs planning with data and insights

  • Support DMOs in digitalizing the travel industry especially the public attractions (museums, parks, castles, and shrines …etc).

  • Marketing campaigns in overseas markets to promote the destinations

• Build rapport and deep understanding of partners' objectives, challenges, and opportunities.

• Prepare and deliver compelling pitches tailored to each partner.

• Collaborate with internal teams to prepare proposals and ensure high quality execution.

• Negotiate with partners to maximize Klook's interests while maintaining strong relationships.

• Provide regular reporting and analysis to partners on partnership results.

• Stay informed about industry trends and developments to capitalize on opportunities and mitigate threats.

• Network within the industry to build relationships and stay abreast of developments.

• Develop leadership within the industry and represent Klook at events (for Senior Manager level).

Qualifications:

• 4+ years of experience in sales, account management, or business development, with at least 1 year in the travel industry. Knowledge of DMOs and experience of working with DMOs are plus.

• Fluency in Japanese at a business level in conversation and writing is required. Fluency in English is a must for communication with Klook. 

• Experience in marketing and project management skills is a plus but not required. 

• Excellent written and verbal communication skills, with the ability to engage with senior management.

• Self-motivated, proactive, and goal-oriented.

• Comfortable working with diverse teams and cultures.

• Startup mentality with a collaborative and entrepreneurial attitude.

• Willingness to travel up to 20-30% of the time.

This role offers an exciting opportunity to shape the future of travel in Japan. If you're passionate about travel and sales, we'd love to hear from you. Apply now to join our dynamic team at Klook!

If you are interested in this position, please submit your resume and cover letter to [XXXXXXXXXXXXXXX]. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Job Summary

デスティネーションパートナーシップチームのセールスマネージャーとして、日本のDMOとのパートナーシップ戦略、計画、実行をリードしていただくポジションです。パートナーシップサイクルの全過程を担当いただき、お客さまに喜んでいただけるような商品の開発と、そのための長期的なパートナシップ関係構築を目指していただきます。

Key Responsibilities

• データと洞察に基づいたDMOの計画策定への影響力の向上

• 公共施設 (美術館、公園、お城、神社仏閣など) を中心とした旅行業界のDX化をDMOと協同してサポート

• 海外市場に向けたデスティネーションプロモーションのマーケティングキャンペーン

• パートナーとの信頼関係を構築し、パートナーの目標・課題・機会を深く理解する

• 各パートナーに合わせた説得力のあるプレゼンテーションの作成と実施

• 社内のチームと連携した提案書の作成し、高い実行力を保つ

• パートナーシップの結果について定期的な効果測定と分析を行う

• 業界のトレンドや動向にアンテナをはり、機会の把握とリスクの軽減を図る

• 業界内でネットワークを構築し、関係を築き、最新動向を把握する

• Klookを代表してイベントへの参加・登壇

Qualifications

• 法人営業・アカウント管理・ビジネスデベロップメント分野で4年以上の経験があり、そのうち1年以上は旅行業界での実務経験のある方。DMO（観光局）に関する知識と協業経験がある方、歓迎します。

• マーケティングおよびプロジェクトマネジメントのご経験をお持ちの方

• ネイティブレベルの日本語（読み書き・必須）スキルをお持ちの方、英語でのコミュニケーションができる方、歓迎します。

• 優れたコミュニケーション能力（文章作成・会話）を持ち、シニアマネジメントとの連携が取れる

• 自立心があり、率先して行動し、目標達成を目指せる

• 様々なバックグラウンドを持った同僚と円滑に連携できる

• スタートアップ精神を持ち、スピーディーな環境に順応できる

• 20-30%程度の出張勤務に意欲のある方

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.