Logo, Symbol, Trademark, Plant, Texture

社群运营

Shenzhen

R-804

社群运营

  • Shenzhen
  • Full Time

At Klook, the World is #YoursToExplore - literally. The opportunities are yours for the taking, if you’re brave enough to embark on this journey with us. Our team of diverse Klookers are passionate about travel, collaborating tirelessly across time zones to bring people together through the best experiences. Collectively, we are fearless in our pursuit of success - learning fast and adapting faster to build the future of travel. Up for the challenge? Join us today!

工作职责:
1.在线客服及导购,通过在线聊天工具与客户沟通,解答客户对产品的疑问,独立完成网上客户售前、售中等一系列的工作。进行产品导购,促成销售,耐心细心,结合客户需求,解答客户提出的问题,达成交易提升销量。
2.维护社群日常,包括主持活动、发布内容及产品推广等工作。
3.定期维护客户关系,促进互动与销售。
4接受客户咨询,记录客户咨询,投诉内容,按照相应流程给予客户反馈。

任职资格
1有客服经验者优先,可接收电子商务、营销相关专业应届毕业生。
2.能够适应高强度的工作节奏。
3能够熟练使用 office、学习能力强。
4具有较强的应变能力、表达能力和沟通能力,对客户提出的问题能够冷静,礼貌的进行回复。

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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