At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!
Founded in 2014, Klook is a world-leading travel activities and services booking platform. Klook empowers travelers around the world to discover, book and experience the best things to do anywhere, anytime. It provides a seamless way for travelers to explore popular attractions, tours, local transportation, food, and unique activities on Klook’s website and award-winning app (consecutive Best of Year awarded by Google Play and Apple App Store). Each day, Klook’s travelers indulge in their wanderlust and spontaneity through over 100,000 offerings in more than 400 destinations.
With a team of more than 2,000 across over 29 offices worldwide, Klook's services are available in 14 languages, supporting 41 currencies. Get inspired by Klook at www.klook.com, the company blog or @Klook.
What you’ll do
Ownership: Accountable for vertical performance and overall revenue. Create strategic territory plans and testing of new ideas to efficiently maximize sales opportunities
Acquisition: Acquire a diverse range of large size/ key account merchants across different industries, from key accounts to local players in a differentiated way. Drive onboarding of products and coordinate with merchants, operations, content, finance, and quality control teams.
Account management: Cultivate relationships with partners to help maximize their sales potential on Klook. Communicate Klook’s business strengths and brand value to suppliers, and create merchant success plans for long term sustainable partnership. Provide training and daily operational support to suppliers on our processes and tools.
Differentiation: Commit to delivering a differentiated world class travel experience to our customers, in terms of pricing, inventory, content, exclusive privileges, maintain a market leading position at all times.
Coordination: Collaborate with various functions in the company globally - marketing to maximize sales, supplier operations to improve efficiency, customer services to drive satisfaction and repeats, finance to ensure accurate payment and minimise risk.
Market Intelligence: Provide market leaders with relevant information on identifying market trends and competitor updates.
Operations: Support and train new joiners in the team on tools and processes
Leadership: Build and lead a strong Business Development team in the region to deliver tangible results.
What you’ll need
Minimum of 5 years of experience in Business Development / Account Management
Familiarity with e-commerce and/or technology is a must
Experience with travel products, experience with attractions, activities, tours and transportation would be advantageous.
A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required.
Proven ability to develop and retain high quality talent in multi-cultural teams
Operational excellence mind-set and experience. Data driven. Excellent problem-solving skills.
Adept at simplifying complexity and developing scalable propositions.
Educated to degree level or equivalent work experience; additional qualifications in relevant areas highly desired.
Effective communicator with excellent interpersonal skills and an ability to build strong relationships across all levels and effectively adapts to varied situations.
Analytical with a strong bias for data-based decisions, able to gather and synthesize data from multiple sources
Team Player with the ability to work across a matrix environment in a fast paced environment and constantly evolving environment
English language skills are a must
What You’ll Get
An environment that values honesty, transparency and respect with awesome co-workers
The rare opportunity to be part of building a global travel brand, ensuring its success and evolving it for the future
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.
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