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Senior Manager, Business Development - Hotel, F&B

Kuala Lumpur

R-1333

Senior Manager, Business Development - Hotel, F&B

  • Kuala Lumpur
  • Full Time

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

What you will do:

  • Support the development and maintenance of a high-quality portfolio of Hotel and F&B products for Klook’s rapidly growing, global customer base.
  • Acquisition: Acquire suppliers and bring them onboard the Klook platform.  Support onboarding of products and coordinate with operations, content, editorial and quality control teams.
  • Account management: Cultivate relationships with partners to help maximize their sales potential on Klook’s various distribution platforms.  Communicate Klook’s business strengths and brand value to suppliers.  Provide training and daily operational support to suppliers on our processes and tools.
  • Optimization: Continuously ensure the quality of products, in terms of pricing, inventory, and content, maintain at a market leading position at all times.
  • Coordination: Work closely with various functions in the company - marketing to maximize sales, supplier operations to improve efficiency, customer services to drive satisfaction and repeat. Flexibility and attentiveness to details are essential in our fast paced environment.
  • Market updates: Provide market leaders with relevant information on identifying market trends and competitor updates.

What you will need :

  • >5 years work experience with 2 years destination management or OTA supply experience. High familiarity with travel products, experience with attractions, activities, tours and spa/wellness highly preferred
  • Strong commercial sensibility and business acumen, as well as analytical, written and verbal communications skills
  • Confident, self-motivated and goal-oriented
  • Globally-minded and comfortable working with people from different cultural backgrounds
  • A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required
  • Bachelor degree in hospitality or business management preferred

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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