Plant

Senior Associate, Supply Innovation

Kuala Lumpur

R-2020

Senior Associate, Supply Innovation

  • Kuala Lumpur

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

What you’ll do

  • Managing Salesforce roles, profiles, sharing rules, workflows, process builder, layout and fields.

  • Importing leads, contacts, merchants and other data.

  • Building custom reports and dashboards.

  • Critically evaluate information gathered from multiple sources, reconcile conflicts, distinguish user requests from the underlying true needs, provides added-value advice to formulate the requirements and assist stakeholders to document business process flow.

  • Develop user stories and to-be process flows to support the design and development of solutions for users

  • Translate business requirements into functional design and business workflow specification

  • Prepare test scenario and test plans for user acceptance test execution

  • Evaluating and implementing new system features, as well as providing training and support

What you’ll need

  • University degree (or equivalent education qualifications) in Computer Science, Information Systems, Engineering, Business preferred

  • 2-3 years of experience as a Salesforce consultant in a similar environment, ideally having worked in at least on Salesforce implementation processes (in-house or external)

  • Tech-savvy with quick learning & adapting to changes quickly

  • Experience soliciting, gathering, and analyzing user input and requirements

  • Experience documenting user stories and creating to-be process flow diagrams

  • Good oral and written communication skills in English, and Mandarin is a plus

  • Extensive experience in the administration and maintenance of Salesforce systems

  • Knowledge of importing sales data and generating Salesforce reports

  • Experience implementing and developing in Apex, Visualforce, and Javascript is a plus

  • Previous IT experience in consulting firms or services vendors is a plus

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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