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Senior Associate, eCommerce Operations

Singapore

R-1348

Senior Associate, eCommerce Operations

  • Singapore
  • Full Time

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

What will you do?

  • Understand the business priorities of Singapore market, identify gaps & areas of improvement and work with relevant local and global teams in execution 

  • Take merchandising ownership of user touch points across various landing pages and continuously optimize them using data 

  • Hypothesize, design and conduct experiments & A/B tests in collaboration with the product team to improve core business metrics such as conversion rate, CAC, ROI, retention, etc. 

  • Work closely with the Business Development and Marketing teams to achieve common objectives such as new product launches, vertical growth, marketing campaigns, etc

  • Identify growth opportunities and conduct experiments with various cross functional teams to improve performance

  • Support streamlining day-to-day operations and decision making by creating frameworks and playbooks to ensure efficient implementation and alignment across stakeholders

  • Participate in scoping discussions for new product features and influence the product roadmap

  • Be the voice of the customer, track customer centric metrics and implement mechanisms to improve the customer experience when they interact with our platform 

What you’ll need?

  • Problem-solving attitude, ability to deep dive into data to find a solution

  • Strong written and verbal communication skills 

  • Ability to synthesize information from multiple sources and draw meaningful conclusions

  • Thrives in cross functional stakeholder management and doesn’t shy away from reaching out to stakeholders irrespective of their designation 

  • Highly organized and able to handle multiple competing priorities simultaneously

  • Curiosity, willingness to learn and figure out how things work & why 

  • Bachelor’s degree

  • Prior experience in e-commerce or online marketing is a plus

  • Experience in category management or merchandising is a plus 

What you'll get?

  • An awesome team of international colleagues

  • A rare chance to build a global travel and leisure brand with a loooong runway of opportunities ahead

  • An environment that values and supports your growth

  • Ownership of projects with real impact

  • No boredom! Every day is a new exciting challenge

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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