Senior Associate/ Associate Manager, Vertical Planning & Operations
Taipei
R-1885
Senior Associate/ Associate Manager, Vertical Planning & Operations
- Taipei
At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!
What you'll do:
- Development and maintenance of travel products to expand our client base using action plans focused on the market segment identified
- Data Analysis: Analyze large amounts of data to derive insights. These will be used to formulate business strategies and decisions
- Account management: Cultivate relationships with partners to help maximize their sales potential on Klook’s various distribution platforms. Communicate Klook’s business strengths and brand value to merchants. Provide training and daily operational support to merchants on our processes and tools
- Coordination: Work closely with various functions in the company - R&D to lunch features, marketing to maximize sales, merchant operations to improve efficiency and customer services to drive satisfaction. Flexibility and attentiveness to details are essential in our fast paced environment
- Optimization: Continuously ensure the quality of products, in terms of feature, pricing, inventory, content, customer reviews, and maintain a market leading position at all times
- Market updates: Provide market leaders with relevant information on identify market trends and competitor updates to optimise business strategy - through assisting on data analysis, preparation of reports
What you’ll need:
- 3+ years work experience with an experience in operation of eCommerce, OTA, tech company or travel industry;
- Analytical with a strong bias for data-based decisions, able to gather and synthesize data from multiple sources
- Adept at simplifying complexity and developing scalable propositions
- Ability to communicate and interact with people at all levels and cultural backgrounds and work independently with minimal supervision
- A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude.
- Globally-minded and comfortable working with people from different cultural background and in different time zones.
- Ownership: take ownership at work and be accountable for the outcome.
- Bachelor’s degree or equivalent work experience; additional qualifications in relevant areas highly desired
- Experience working in travel industry, e-commerce, OTAs or tech companies is highly preferred
- Fluency in English. Fluency in Mandarin is highly preferred.
What You’ll Will Get:
An awesome team of international colleagues
A rare chance to build a global travel and leisure brand with a loooong runway of opportunities ahead
An environment that values and supports your growth
Ownership of projects with real impact
No boredom! Every day is a new exciting challenge
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.
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