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Regional IT Associate

Kuala Lumpur

R-1301

Regional IT Associate

  • Kuala Lumpur
  • Full Time

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

About this role

Our Regional IT Associate helps to ensure smooth communication and prompt resolution of day-to-day IT issues & requests globally. This role reports into our Senior Manager for Group IT and will be based in our KL office. Our ideal candidate should possess strong communication, problem-solving and analytical skills to succeed in the role.

About IT Services

As a technology company, we always look for new ways to make our internal workflows more efficient. The IT Services team designs, develops and implements new systems to make work even more secure and reliable for all Klookers across the world. 

What You Will Do

  • Provide physical and remote Level 1 and 2 service desk support for company-wide IT devices by understanding and responding to issues according to SLAs
  • Ability to translate the solution into a precise guide for team reference
  • Maintain and update the IT inventory duly and accurately
  • Interact with the company stakeholders to propose and improve the business flow
  • Be the subject matter expert to the regional IT system and business function to handle all queries from the stakeholders
  • To manage and coordinate with the approved vendors and stakeholders to solve issues
  • Coordinate with local and global teams to manage and effectively deploy IT projects
  • Take ownership and responsibility of managing regional project assignments and tasks
  • Compile and update Knowledge Base (for both internal IT Support and User reference) and provide training and knowledge sharing with end-users where required

What You Will Need

  • Minimum Diploma in Computer Science or related disciplines
  • At least 2 years of solid IT working experience
  • Self-motivated and able to work independently as well as a team player
  • Excellent communication and presentation skills in English (Chinese would be an added advantage for liaison with regional stakeholders)
  • Experienced in one or more of the following IT domains would be advantageous: ITSM, Project, Application, Firewall, Network, System, Cloud, Service Desk, Endpoint, Monitoring

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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