Logo, Symbol, Trademark, Plant, Texture

Product Manager, Payments Solutions

Singapore

R-1349

Product Manager, Payments Solutions

  • Singapore
  • Full Time

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

About this role

Klook’s Payments Solution team is looking for a dynamic Payments Product Manager to scale, define and drive new product initiatives to serve the growing needs of our platform and allow customers worldwide to easily make secure purchases on our platform. This role reports to the Vice President of Engineering and will be based in our Singapore office. You will collaborate closely with Engineering, Business Development, Finance, and other teams across Klook. You should be passionate about payments and able to combine technical fluency, a strong sense of user experience, tact and business insight. You should have demonstrable experience in payment acceptance and the ability to drive an impactful vision and requirements that rally the team and delight customers. 

About Technology & Engineering

In a fast-growing industry like ours, we can’t afford to stand still. At Technology & Engineering, we constantly test and improve our products to create the best experience in the travel and leisure industry. The team hires curious and analytical people who are always to push boundaries and have real impact.

What you’ll do

  • Understand the competitive payment & fraud landscape in local markets, discover market insights and identify customer pain points
  • Act as payment & fraud expert / consultant for the product internally and externally, and as the primary product contact for queries related to the product
  • Partner with finance and business stakeholders in evaluating payment gateway/acquiring related objectives and needs
  • Manage payment partners & fraud solution providers in any product related engagement to build innovative payments products for our customers
  • Collaborate with engineering, design, analytics and customer-facing teams, manage configurations, develop best practice processes and deliver future enhancements
  • Review and analyze existing payment systems & fraud tools and data for its effectiveness, drive system enhancements, upgrades and modifications 
  • Lead the design, resource management, implementation and support of new modules in payment systems & fraud tools
  • Ensure documentation and procedures are complete
  • Provide leadership that adheres to company's culture and standards that values teamwork, innovation, and customer service 

What you'll need

  • Bachelor's Degree in Information Systems, Computer Science, or equivalent
  • At least 5 years of related experience 
  • Experience working in a MNC and within a matrix organization, eCommerce background is a plus
  • Experience in payment processing, acquiring & FX, and fraud management strongly preferred
  • Fluency in spoken and written English and Mandarin Chinese for liaison with regional stakeholders
  • Exceptional stakeholder management, communication and interpersonal skills are required to present strategies and solutions to both technical and non-technical audiences
  • Excellent project management skills and ability to effectively juggle multiple projects at one time and meet project deadlines
  • Demonstrated track record of process improvements and desire to implement best practices
  • Obsessed about continuous product improvement 

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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