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Operations Planning Manager

Kuala Lumpur

R-1052

Operations Planning Manager

  • Kuala Lumpur
  • Full Time

At Klook, the World is #YoursToExplore - literally. The opportunities are yours for the taking, if you’re brave enough to embark on this journey with us. Our team of diverse Klookers are passionate about travel, collaborating tirelessly across time zones to bring people together through the best experiences. Collectively, we are fearless in our pursuit of success - learning fast and adapting faster to build the future of travel. Up for the challenge? Join us today!

What you’ll do?

  • Engage various internal and external stakeholders to support cross-functional projects to optimise service delivery and operational processes

  • Involve in process optimisation within 24/7 CEG Operations team (e.g. Customer Contact Centre and Booking Fulfilment Team)

  • Support the design and implement review and improvement initiatives on the booking process

  • Work with BD teams to redesign merchant onboarding and merchant operational processes such as contracts, settlements, content editing, data reporting etc

  • Design metrics to monitor and improve the service delivery.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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