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Manager, Vertical Planning and Operations ( Experiences Vertical)

Shenzhen

R-1297

Manager, Vertical Planning and Operations ( Experiences Vertical)

  • Shenzhen
  • Full Time

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

What you’ll do:

  • Gather, organize, research and synthesize data from a multiple sources to assist with growth/refinement of the vertical

  • Be the person that connect the dots between teams to identify areas for improvement, efficiency, collaboration and share best practices

  • Conduct relevant A/B test to further enhance current product features and subsequent feature design/ launches

  • Provide insights for Business Development Team to plan the Go-To-Market Strategy

  • Work with cross-functional teams, namely Business Development Marketing, Product and Operations teams to create growth and drive competitor advantage for Klook

  • Continuously pushing operational excellence in our daily operations

  • Track customer-centric metrics and implement mechanisms to monitor and improve the user experience when using our products

  • Provide support to all aspects of the vertical development plan including but not limited to pricing and positioning

  • Keep abreast of the travel industry landscape and market nuances

What you’ll need:

  • Minimum 3-5 years of strategy consulting/ planning, business intelligence/analytics, category/brand management or product/ project management

  • Communicate fluently in business English and Mandarin

  • A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required

  • Globally-minded and comfortable working with people from different cultural background and in different time zones

  • Effective communicator with excellent interpersonal skills and an ability to build strong relationships across all levels and effectively adapts to varied situations.

  • Team Player with the ability to work across a matrix environment in a fast paced environment and constantly evolving environment

  • Distinctive problem solving and analytical skills, with a proven track record of driving projects from strategy to execution

  • Analytical with a strong bias for data-based decisions, able to gather and synthesize data from multiple sources

  • Adept at simplifying complexity and developing scalable propositions

  • Exhibits sound business judgment, a proven ability to influence others, a proven track record of taking ownership, and delivering results

  • Bachelor’s degree or equivalent work experience; additional qualifications in relevant areas highly desired

  • Experience working in startups, e-commerce, OTAs or tech companies is highly preferred

What you’ll will get:

  • An environment that values honesty, transparency and respect with awesome co-workers

  • The rare opportunity to be part of building a global travel brand, ensuring its success and evolving it for the future

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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