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Manager, eCommerce Operations, Taiwan

Taipei

R-1117

Manager, eCommerce Operations, Taiwan

  • Taipei
  • Full Time

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their face, at a touch of a button. We are a global team of diverse Klookers who aim high, stay curious and drive the change we want to see. Together, we work tirelessly to make the world a more joyful place. Up for the challenge? Join us today! ​


What you’ll do:
  • Develop strategies for activation, retention, customer journeys & lifecycle management
  • Lead cross-functional teams to create and execute program initiatives and campaigns ROI 
  • Usage of social media platforms to implement campaigns and drive user growth, such as mobile app, social media platform and website etc.
  • Analyze, track, and report results of the program and campaigns to identify actionable insight for improvements
  • Deep dive into users demographic, purchasing, platform behavior and social behavior to carry out long-term and short-term strategy for user operations
  • Set up CRM users segmentation and execution plans together with the central CRM team in various channels and touchpoints for customer acquisition and retention
  • Conduct A/B testing to ensure the result and improve constantly
  • Develop a deep understanding of key customer personas and target and adjust growth marketing tactics accordingly
  • Lead constant feedback cycles between growth research and the product team in order to update and continuously improve the product.
     
 What you’ll need:
  • Bachelor degree, with 5 - 10 years experience in the e-commerce field, with track records and comprehensive understanding in marketing dimension and tactics for social, content and 3rd party collaborations in industry like e-commerce, or Tech companies. MBA is a plus 
  • Strong background in Ecommerce and online marketing
  • Experienced in areas such as category management or merchandising is a plus
  • Familiarity with typical growth channels and methodologies such as conversion funnels, user segmentations and leveling, etc. 
  • Strong presentation skills, can communicate effectively in verbal and writing
  • Skilled negotiator with proven experience finding creative ways to do more with less, and a track record of staying on budget
  • Experienced in data processes, using data to generate plans and conclude business results
  • Handle multiple priorities simultaneously
  • High interest and understanding in travel, lifestyle and community apps 
  • Work independently with problem-solving attitude and comfortable in digging deep to find new solutions
  • Establish and maintain a working environment conducive to positive morale, quality, creativity, and teamwork
  • Globally-minded and comfortable working with people from different cultural backgrounds
  • A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your-sleeves attitude that’s not afraid to work independently when required.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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