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Manager, E-Commerce Operation

Seoul

R-1782

Manager, E-Commerce Operation

  • Seoul
  • Full Time

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

About Klook 

 Founded in 2014, Klook is a world-leading travel activities and services booking platform. Klook empowers travelers around the world to discover, book and experience the best things to do anywhere, anytime. It provides a seamless way for travelers to explore popular attractions, tours, local transportation, food, and unique activities on Klook’s website and award-winning app (consecutive Best of Year awarded by Google Play and Apple App Store). Each day, Klook’s travelers indulge in their wanderlust and spontaneity through over 100,000 offerings in more than 400 destinations. 

Get inspired by Klook at www.klook.com, the company blog or @Klook.   

What you’ll do

  • Own user growth, activation and retention

  • Develop strategies for activation, retention, customer journeys & lifecycle management ultimately leading to increased conversion rates, revenue and profitability

  • Develop and execute merchandising strategies that provide customers with various ways to shop products

  • Identify, test and execute best in class online user experience strategies that drive engagement and conversion

  • Work cross functionally with local and global stakeholders to develop and execute user program initiatives

  • Analyze, track, and report results of user programs to identify actionable insight for improvements

  • Deep dive into user demographics, purchasing, platform behavior and social behavior to carry out long-term and short-term strategy for user acquisition and app penetration

  • Lead constant feedback cycles between localization, platform, and product teams to improve the user journey

What you’ll need

  • Minimum of 5 years of experience in e-Commerce, product management, or product planning

  • Familiarity with e-commerce and/or technology is a must

  • A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required.

  • Operational excellence mind-set and experience. Data driven. Excellent problem-solving skills. 

  • Adept at simplifying complexity and developing scalable propositions.

  • Effective communicator with excellent interpersonal skills and an ability to build strong relationships across all levels and effectively adapts to varied situations.

  • Analytical with a strong bias for data-based decisions, able to gather and synthesize data from multiple sources

  • Team Player with the ability to work across a matrix environment in a fast paced environment and constantly evolving environment

  • English language skills are a must

What You’ll Get

  • An environment that values honesty, transparency and respect with awesome co-workers

  • The rare opportunity to be part of building a global travel brand, ensuring its success and evolving it for the future

Why Klook?

At Klook, we are passionate for all things travel. We strive to bring the world closer together by connecting travelers with the best of any destination. To get us there, we are fueled by a truly global and diverse workforce that is revolutionizing the travel industry.

We celebrate uniqueness, curiosity, ambition, grit and integrity. We are excited to take ownership and are fearless in pursuing success. We believe in the strength of the collective and the spirit to constantly try new things, learn from failures and adapt fast to improve. These are the qualities that bind us together as one cohesive family.

The World is Yours to Explore. We make this a reality by empowering travelers to discover, book and experience the best things to do anywhere, anytime. Be a part of our journey and make an impact with us.

Unleash your potential, explore new and untapped opportunities, achieve greater heights and join the team that is building the future of travel.

Sounds like just the place for you? Then, what are you waiting for?

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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