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Manager, Connectivity

Hong Kong SAR

R-1467

Manager, Connectivity

  • Hong Kong SAR
  • Full Time

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

What you will do:

  • Manage connectivity partner relationship and ensure an optimal configuration in the connection

  • Evaluate all incoming project requests from the Business Development Team based on potential business impact before and after the integration

  • Responsible for the team to meet and exceed quarterly revenue, supply acquisition goals and other OKRs

  • Create operational rhythm, establish and track KPIs, analyze business growth & Connectivity ROI and performance and ensure resolution of business challenges with a sense of urgency

  • Establish and maintain successful business practices for managing strategic connectivity partners

  • Monitor business needs across region and work closely with Product, Technical Support, and Regional Sales Leads to help drive feature adoption and business performance

  • Responsible as a liaison between the Tech Team and the technical support from the connectivity partner and Markets & Partners  to clarify technical details and ensure a smooth integration process

  • Monitor all integrations and ensure all customers' bookings can be fulfilled even when the processes fail 

  • Build a knowledge base of connectivity from the integration and implementation process with different partners

  • Develop training materials for the Business Development Team on the supplier on-boarding process via different connectivity partners

What you will need:

  • At least 3 years of experience in managing API connectivity projects for e-commerce companies

  • Proven capability of communicating complex technical details to technical and non-technical stakeholders

  • Experience in strategizing technology solutions based on business needs is preferred

  • Strong project management skills

  • Knowledge of SQL and a good understanding in web-based technology – HTML/CSS/JavaScript/Server-side Technologies are preferred

  • Fluent spoken and written English & Chinese (Putonghua/Mandarin)

  • A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required

  • Globally-minded and comfortable working with people from different cultural background and in different time zones

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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