Logo, Symbol, Trademark, Plant, Texture

中、英雙語客服組長

Kuala Lumpur

R-1612

中、英雙語客服組長

  • Kuala Lumpur
  • Full Time

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

工作職責

  • 領導多國籍客服團隊於多項溝通平台上提供高效率以及準確的國際客戶服務。如:電子郵件、即時通訊軟體或電話

  • 有效使用團隊建立技巧以激勵團隊整體成長與表現

  • 協助團隊掌控複雜、緊急以及敏感個案

  • 能用善用團隊反饋意見以及良好雙向溝通以引導、訓練團隊成員持續成長

  • 提供精準人力需求預估與人力安排單位共創絕佳人力安排

  • 與公司個不同部門協作並給予所需資料

  • 能夠指認、鎖定現有作業程序之漏洞並提出改善方法提高作業銷率

  • 能夠以大數據管理以及呈報循環報表並依其做出相對應之決策

  • 能夠依照作業品質提出相對應之作業流程調整以及工作守則更新

  • 能以開放的心擁抱指派的新挑戰、專案

職能需求

  • 至少一年組長相關專業工作經驗

  • 具客服中心管理原則以及相關專業知識

  • 中、英說寫流利

  • 熟悉微軟或谷歌商業作業軟體,如表單等

  • 具專業管理經驗為優

  • 能夠接受輪班(節、假日輪班或大夜班)

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

Apply Now

Sign in with LinkedIn
Autofill my information with LinkedIn
Alert me about jobs like this

Not You?

We have emailed you a code to verify your identity

Hold on, you're being redirected to the application form.

Related Jobs

Operation Associate, Events R-1699 Taipei Taipei Sales & Business Development At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast...
Business Development Consultant, Spa and Beauty (Contractor) R-1555 Hong Kong SAR Hong Kong SAR Sales & Business Development At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast...
QA Manager - Customer Service R-1565 Taipei Taipei Customer Experience At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast...
QA Manager - Customer Service R-1565 Kuala Lumpur Kuala Lumpur Customer Experience At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast...
Associate Director, Business Development R-1453 Hong Kong SAR Hong Kong SAR Sales & Business Development At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast...
Senior PR Associate R-1496 Manila Manila Marketing At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast...

Apply Now

Sign in with LinkedIn
Autofill my information with LinkedIn
Alert me about jobs like this

Not You?

We have emailed you a code to verify your identity

Hold on, you're being redirected to the application form.