Plant

IT Specialist,MY

Kuala Lumpur

R-2436

IT Specialist,MY

  • Kuala Lumpur
  • Full Time

About Klook


Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?!
 
It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

What you’ll do

  • Provide physical and remote Level 1 and 2 service desk support for company-wide IT devices by understanding and responding to issues according to SLAs

  • Maintain and update the IT inventory duly and accurately

  • Interact with the company stakeholders to propose and improve the business flow

  • Be the subject matter expert to the regional IT system and business function to handle all queries from the stakeholders

  • Coordinate with local and global teams to manage and effectively deploy IT projects

  • Take ownership and responsibility of managing regional project assignments and tasks

  • Compile and update Knowledge Base (for both internal IT Support and User reference) and provide training and knowledge sharing with end-users where required

  • Other ad-hoc tasks assigned when necessary.

What you’ll need

  • Degree or Diploma holder in Computer Science or related disciplines.

  • 1-3 years of hands-on experience in user support or system administration with cloud-based infrastructure.

  • Problem-solving and analytical skills, ability to solve complex and diverse business problems.

  • Familiar with both Windows and MAC operating systems is compulsory.

  • Experience with mobile device management systems such as Intune, and Jamf are preferred.

  • Experience with and understanding of enterprise platforms and solutions, including identity management (e.g. AAD, Google IdP, Okta), Cloud Platform services(Azure, GCP, AWS) and concepts are preferred.

  • Understanding process automation concepts and being able to apply concepts into solutions to solve real problems.

  • Self-motivated and able to work independently as well as a team player.

  • Communication and presentation skills in both Chinese and English, both spoken and written. Good in English is highly preferred


 

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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