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Intern, IT Assistant

Kuala Lumpur

R-1765

Intern, IT Assistant

  • Kuala Lumpur
  • Full Time

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

About this role

Our IT Intern helps to ensure smooth communication and prompt resolution of day-to-day IT issues & requests globally. This role reports into our Senior IT Officer and will be based in our KL office. Our ideal candidate should possess strong communication, problem-solving and analytical skills to succeed in the role.

About Global Service Desk

The global service desk is responsible for the timely resolution of end-user requests, performing business as usual tasks related to IT Operations activities so that our fellow klookers can perform their main roles in the spread of JOY to our end users.

What You Will Do:

  • Provide remote and physical support and troubleshooting for MacOS, Windows OS, Apple iOS and Microsoft Office.

  • Learn to troubleshoot business as usual problems such as username/password login issues, user account management, user access management.

  • Provide daily follow up to tickets that are still in open status, checking on the progress of work, and updating all stakeholders on a daily basis to ensure timely resolution to the ticket.

  • Involved in all the internal processes of IT asset deploying and tracking, ensuring IT asset accuracy is kept at a high rate.

  • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.

  • Take ownership and responsibility of queries, issues and problems assigned to.

  • Dealing with hardware and application support queries and issues reported.

  • Familiarize end-users on basic software, hardware and peripheral device operation.

  • Use diagnostic tools to troubleshoot problems associated with network connectivity.

  • Assist with troubleshooting other issues and provide technical support as necessary.
     

What You Will Need:

  • Candidate must possess at least a Bachelor’s degree or Post Graduate in IT or Computer Science

  • Fluent in English is a MUST, Mandarin is preferred but not required

  • Young energetic with self-confident personality

  • A start-up, roll-up-sleeves attitude

  • No experience is required

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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