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Innovation Team Strategy & Planning

Hong Kong SAR

R-1160

Innovation Team Strategy & Planning

  • Hong Kong SAR
  • Full Time

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

What you'll do:

  • Development and maintenance of new business line products to expand our client base using action plans focused on the market segment identified

  • Investment Projects: Conduct due diligence of investment projects within the Innovation Team to assess risks and opportunities 

  • Data Analysis: Analyze large amounts of data to derive insights. These will be used to formulate business strategies and decisions

  • Account management: Cultivate relationships with partners to help maximize their sales potential on Klook’s various distribution platforms. Communicate Klook’s business strengths and brand value to merchants. Provide training and daily operational support to merchants on our processes and tools

  • Coordination: Work closely with various functions in the company - marketing to maximize sales, merchant operations to improve efficiency and customer services to drive satisfaction. Flexibility and attentiveness to details are essential in our fast paced environment

  • Optimization: Continuously ensure the quality of products, in terms of pricing, inventory, content, customer reviews, and maintain a market leading position at all times

  • Market updates: Provide market leaders with relevant information on identify market trends and competitor updates to optimise business strategy - through assisting on data analysis, preparation of reports

What you’ll need:

  • 3+ years work experience with an experience in clients servicing

  • Strong commercial sense, analytical, written and verbal communications skills

  • Experiences in management consulting would be advantageous

  • Customer first mindset 

  • Interest in the leisure, arts and entertainment industry

  • Good interpersonal, communication and organisational skills

  • Ability to communicate and interact with people at all levels and cultural backgrounds and work independently with minimal supervision

  • A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude

  • Fluency in Cantonese and English

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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