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General Manager, Vietnam

Ho Chi Minh

R-978

General Manager, Vietnam

  • Ho Chi Minh
  • Full Time

At Klook, the World is #YoursToExplore - literally. The opportunities are yours for the taking, if you’re brave enough to embark on this journey with us. Our team of diverse Klookers are passionate about travel, collaborating tirelessly across time zones to bring people together through the best experiences. Collectively, we are fearless in our pursuit of success - learning fast and adapting faster to build the future of travel. Up for the challenge? Join us today!

What You’ll Do:

Klook is currently seeking a General Manager (GM) to oversee business operations in our Vietnam office. The GM will be directly responsible for providing end-to-end oversight of the business to drive profitable growth. In this position, the GM must be able to develop a business strategy, drive business performance and provide overall cross functional leadership to drive alignment to business strategies. This role will need to identify domestic opportunities and provide leadership to the Supply and Demand teams to achieve a common goal. The GM will work towards building a positive culture and engaged workforce within the office while executing the business strategy.

Location: HCM, Vietnam

Language: Fluent in Vietnamese 

Responsibilities:

  • Oversee the company’s business operations and commercial performance in Vietnam.

  • Lead cross-functional teams organized to implement new go-to-market strategies and action plans.

  • Monitor and analyze the competitive landscape among all businesses operating in Vietnam. 

  • Make strategic recommendations on opportunities to improve profitability, increase margins, and achieve a sustainable competitive advantage.

  • Analyze activities, costs, operations, and forecast data to determine domestic initiatives progress toward committed OKRs.  Propose, align, and deploy optimizations on these OKRs with all stakeholders involved.

  • Maintain and optimize local operational procedures to achieve process stability and increase efficiency.  Able to identify needs and access resources available throughout the organization.

  • Oversee key projects, processes and performance reports, data and analysis.

  • Collaborate with leadership to attract, retain, and motivate hardworking individuals.

  • Provide frequent updates to management that encourages visibility and transparency.

  • Ultimately, build a strong, engaged and united team to grow our Vietnam business and empower millions of FIT travelers and leisure seekers both domestically and internationally.

You Will Be Measured On:

  • Revenue growth

  • Growing market share

  • Customer acquisition and retention

  • Transactional metrics

  • Efficient implementation of internal and external projects

  • Employee engagement and retention

 

What We Looking For:

The candidate would have a proven track record of people management with at least 8-10 years of working experience in a high-growth, consumer facing industry. OTA’s and/or e-commerce experience would be a strong plus point. 

He/She is a Leader who leads by example, ability to think fast on their feet and rapidly address situations, work in a high-energy environment with a self-starter, go getter attitude.  Excellent command of both English and Vietnamese is required. In addition, you should be an individual who is charismatic, patient and experienced in dealing with internal and external stakeholders. Flexibility to travel extensively when required.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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