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General Manager, Malaysia

Kuala Lumpur

R-1056

General Manager, Malaysia

  • Kuala Lumpur

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

What You’ll Do:

Klook is currently seeking a General Manager (GM) to oversee business operations in our Malaysia office. The GM will be directly responsible for providing end-to-end oversight of the business to drive profitable growth. In this position, the GM must be able to develop a business strategy, drive business performance and provide overall cross functional leadership to drive alignment to business strategies. This role will need to identify domestic opportunities and provide leadership to the Supply and Demand teams to achieve a common goal. The GM will work towards building a positive culture and engaged workforce within the office while executing the business strategy.

Responsibilities:

  • Oversee the company’s business operations and commercial performance in Malaysia.

  • Lead cross-functional teams organized to implement new go-to-market strategies and action plans.

  • Monitor and analyze the competitive landscape among all businesses operating in Malaysia. 

  • Make strategic recommendations on opportunities to improve profitability, increase margins, and achieve a sustainable competitive advantage.

  • Analyze activities, costs, operations, and forecast data to determine domestic initiatives progress toward committed OKRs.  Propose, align, and deploy optimizations on these OKRs with all stakeholders involved.

  • Maintain and optimize local operational procedures to achieve process stability and increase efficiency.  Able to identify needs and access resources available throughout the organization.

  • Oversee key projects, processes and performance reports, data and analysis.

  • Collaborate with leadership to attract, retain, and motivate hardworking individuals.

  • Provide frequent updates to management that encourages visibility and transparency.

  • Ultimately, build a strong, engaged and united team to grow our Malaysia business and empower millions of FIT travelers and leisure seekers both domestically and internationally.

You Will Be Measured On:

  • Revenue growth

  • Growing market share

  • Customer acquisition and retention

  • Transactional metrics

  • Efficient implementation of internal and external projects

  • Employee engagement and retention

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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