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Customer Experience Trainer

Taipei

R-1636

Customer Experience Trainer

  • Taipei

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

What you’ll do?

  • Conduct new hire and refresher training classes according to business needs.

  • Ensure class objectives and learning curve performance metrics are achieved.

  • Analyze current trends to determine training needs, then participate in efforts to create and deliver training by implementing solutions.

  • Engage various internal and external stakeholders to support cross-functional projects to optimize service delivery and operational processes.

  • Coaches and reinforces front-line agents and supervisors in applying skills learned in training.

  • Maintains training records to ensure all CEG employees development goals and follows organizational training and policy initiatives.

  • Perform other related duties as assigned.


 

What you’ll need?

  • Adequate language command: English & Mandarin.

  • Bachelor's degree or above (preferable).

  • Minimum 1 year of working experience in Service Training or call centre. Longer working experience is an advantage.

  • Some training program design experience.

  • Advance presentation, time management and organizational skills.

  • Willingness to take initiative and to follow through on projects.

  • Flexible working hours to support training and operational needs.

  • Ability to understand and execute complex written and verbal instructions.

  • Ability to work independently and in a team environment.

  • Possess an advanced knowledge of computer-based applications such as Microsoft Office or Google Suite.

  • A start-up attitude - highly collaborative with an entrepreneurial, roll-up-your-sleeves attitude that's not afraid to work independently when required.

  • Globally-minded and comfortable working with people from a different cultural background and in different time zones.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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