Associate, Merchant Success(Full Remote)

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

What you’ll do

• Responsible for merchant and product onboarding procedures as well as collecting merchant information and product details, conducting follow up calls, and training about the Klook system

• Ensure the quality of products in terms of content, feature, pricing, inventory, customer reviews, and maintain a market leading position at all times

• Support the Business Development Manager to promote sales and product distribution 

• Educate merchants on the self-service features available on the Klook system

• Conduct test bookings and review/improve product contents to ensure a smooth customer journey

•  Responsible for communicating with various internal teams including but not limited to the Customer Experience team and Settlement team to handle inquiries from customers, merchants and B2B partners

• Handle ad-hoc projects and issues assigned by the supervisor

• This role will be full remote job

What you’ll need

• 1 year of experience in Account Management/ client servicing in a B2B environment is preferred (relevant internship experience will be considered)

• Experience in e-Commerce and/or travel industry is a plus

• Fluency in English and Korean (Mandarin Chinese is a plus)

• Excellent attention to detail

• Prompt, organised and meticulously motivated to improve product experience with Klook

• Quality focused: always striving to give your best in what you do, willing to learn and open to feedback

• Customer-first attitude

• Globally-minded and comfortable working with people from different cultural backgrounds

• Quality writing skills are a plus

• Available for relocation to Taiwan after 1 year of employment

What you’ll get

• An awesome team of international colleagues

• A rare opportunity to build a global travel and leisure brand

• An environment that values and supports your growth

• Credits to book amazing activities on Klook.com

• Mobile phone bill support

• EAP (Employee Assistance Program)

• Relocation package

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.