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Manager (Process & Control), Information Technology (Regional scope)

Singapore

R-1462

Manager (Process & Control), Information Technology (Regional scope)

  • Singapore
  • Full Time

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

About IT Services

As a technology company, we always look for new ways to make our internal workflows more efficient. The IT Services team designs, develops and implements new systems to make work even more secure and reliable for all Klookers across the world.

What you'll do

  • Manage all aspects of the SOP document control and approval system and processes. Support the communication and training of SOPs to operational teams , Co-workers and counter parties

  • Work with stakeholders to identify/improve and document detailed controls for key application, security and infrastructure components on IT solutions

  • Manage the preparation, planning and execution of company wide 3rd Party Tools on optimization and cost effectiveness ways

  • Provide on-going company wide guidance on IT Process and control requirements, impact analysis and solution deployments

  • Partner with all levels of IT and any coworking BUs to ensure that periodic review  conducted in a cooperative, timely and efficient manner with value added reporting and cost effective recommendations being provided to management to strengthen controls

  • Routinely summarize and communicate to affected IT and business management and SOP owners, control weaknesses identified during testing and share any insight into operations or suggestions for corrective actions and improvements that will drive increased efficiency while mitigating business risks

What you'll need

  • Minimum of Bachelor of Computer Science, or Systems, or equivalent experience

  • 7+ years in managing and leading teams through complex IT initiatives

  • Ability to think analytically; communicate complex issues, and develop control recommendations

  • Excellent written and verbal communication skills with the ability to present control analysis and recommendations with clarity and professionalism

  • Comfortable with leading discussions with senior management

  • Superior skills in planning, managing and controlling activities of a diverse team

  • Customer focused and professional in work ethic and performance

  • Demonstrated track record of integrity, effective communication, commitment to teamwork, innovation, and excellence

What you'll get

  • An awesome team of international colleagues 

  • A rare chance to build a global travel and leisure brand with a loooong runway of opportunities ahead

  • An environment that values and supports your growth 

  • Ownership of projects with real impact

  • No boredom! Every day is a new exciting challenge

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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