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Customer Experience Specialist

Kuala Lumpur

R-994

Customer Experience Specialist

  • Kuala Lumpur
  • Full Time

At Klook, the World is #YoursToExplore - literally. The opportunities are yours for the taking, if you’re brave enough to embark on this journey with us. Our team of diverse Klookers are passionate about travel, collaborating tirelessly across time zones to bring people together through the best experiences. Collectively, we are fearless in our pursuit of success - learning fast and adapting faster to build the future of travel. Up for the challenge? Join us today!

What Will You Do:

  • Provide products or services information, attend to customers' enquiries and complaints, through telephone, online chat, and e-mail.
  • Ensure appropriate booking changes to resolve the customer's problem.
  • Keep the customer's interaction or transaction records, including details of inquiries, complaints, or comments, and actions are taken.
  • Liaise with attractions/service operators
  • Review policy terms to determine whether to handle compliance.
  • Strengthen and improve the current process.
  • To ensure service is satisfactory to customers.
  • Follow the company's processes and procedures.

What Will You Need : 

  • Candidate must possess at least a minimum of Degree and above
  • Fresh graduates are encouraged to apply (with TOPIK 5 above)
  • Proficient in Korean and English (both verbal and written) is mandatory as role requires candidate to deal with Korean speaking customers
  • Good communications and interpersonal skills
  • 1 year of experience in sales/retail operations/customer service/ chat online is an added advantage

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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