Associate, Business Development (Experience)

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

The Experiences team is at the heart of the Klook brand. From theme parks, attractions and shows to tours and sightseeing, the team aims to provide world-leading coverage of travel and leisure activities for customers around the world.

What you'll do:

• Account Management: Cultivate strong relationships with partners including understanding the partners wants and needs in order to help maximize their sales potential on Klook. Communicate Klook’s business strengths and brand value to suppliers, and create merchant success plans for long term sustainable partnership. Provide training and daily operational support to suppliers on our processes and tools

• Acquisition: Acquire a diverse range of Experiences merchants, from key accounts to local players in a scalable way

• Optimization: Commit to delivering world class travel experience to our customers, in terms of competitive pricing, sufficient inventory, realistic content, exclusive privileges, maintaining a market leading position at all times

• Campaigns & Strategies: Develop cross-functional strategies to elevate business opportunities and verticals. Involved in monthly BD campaign coordinations, including coming up with innovative campaign ideas and not limited to creation of packages, editing of packages. Negotiating terms of co-funded deals and media opportunities with merchants and partners. Reporting results which meet expectations of the market trends, business partners and customers

• Goals: Achieve and exceed weekly and monthly KPIs

• Market Intelligence: Provide relevant analysis and statistics on identifying market trends and competitor updates

• Supporting: Onboarding of products and coordinating with merchants, collaborating with various functions in the company  - such as marketing, supplier operations, tech, customer service, finance etc

What you'll need:

• 1-3 years of experience in Business Development or Account Management. Fresh Graduates with relevant internship experience would be considered

• Familiarity with Travel/Tourism products, especially Attractions, Tours, and Spa & Wellness activities would be advantageous. Understanding how API connectivity works is a plus

• Prompt, organised and meticulously motivated to prioritise tasks on hand and to improve Klook merchant experience

• Analytical with a strong bias for data-based decisions, able to gather and synthesize data from multiple sources

• Excellent problem-solving skills. Open to administrative tasks

• Effective communicator with excellent interpersonal skills and an ability to build strong relationships across all levels and effectively adapts to varied situations

• Comfortable with (MS Office, Google Docs / Sheets / Slides. Experience in Salesforce will be a plus

• A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required.

• Team player with the ability to work across a matrix environment in a fast-paced and fast-evolving environment 

• Fully vaccinated from COVID-19

What you'll get:

• An awesome team of international colleagues 

• A rare chance to build a global travel and leisure brand with a loooong runway of opportunities ahead

• An environment that values and supports your growth 

• Ownership of projects with real impact

• No boredom! Every day is a new exciting challenge

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.