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Booking Fulfilment Manager

Kuala Lumpur

R-1382

Booking Fulfilment Manager

  • Kuala Lumpur
  • Full Time

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

What You'll Do:

  • Ensure team is able to meet booking fulfilment performance SLAs and targets

  • Provide overview of team resourcing, tasks assignment, daily work management and assessment

  • Excellent coordination and organizing ability across different functions and teams for new services launch

  • Monitor fulfilment key process indicators and address deviations to operation performance

  • Project management - Initiate and coordinate on efficiency improvement projects through co-working with different departments to meet target requirements  

  • Work closely with relevant teams to analyze data, enhance & optimize operational processes, increase booking conversions and reduce manual work through automation

What You'll Need:

  • 3+ years of managerial experience

  • 4 - 8 years in operations in industries like travel, e-commerce, logistics, or tech startups 

  • Excellent communication and interpersonal skills with an ability to interact effectively

  • Analytical in thinking and a quick problem solver 

  • An ability to adapt, be agile and maintain a positive attitude in a fast paced environment

  • A team player and a lateral thinker to motivate and encourage team members to achieve goals and stretched targets

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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