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Associate/Senior Associate, People Infrastructure & Operations

Kuala Lumpur

R-1277

Associate/Senior Associate, People Infrastructure & Operations

  • Kuala Lumpur
  • Full Time

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

About this role

This role transforms how people services are delivered and creates highly efficient people processes which add value to the business and the exciting journey of our Klookers globally. You will report directly to our Director for People Infrastructure and Operations and will be based in our Singapore office. The ideal candidate should be a strong communicator who is willing to get their hands dirty as well as the ability to adapt and seek for continuous growth.

About People & Culture

We’re shooting for the stars… and we need the right people to get there. At People and Culture, we find, hire and engage the incredible Klookers who fuel our success. We make Klook a fantastic place to work for our diverse workforce by shaping our culture, cultivating a great employee experience and providing opportunities to learn and explore new skills. 

What you'll do

  • Build people process, program excellence and HR tools to scale people operations to support a flexible global company
  • Formulate and implement people programs, projects, policies and procedures that are in compliance with all local legislation and which are aligned to our global people strategy
  • Support the delivery of better value and greater efficiency through the elimination of unnecessary complexity by identifying better ways of working
  • Manage regional payroll operations and benefits administration with internal and external resources, in close collaboration with the finance team
  • Develop processes to detect, troubleshoot and resolve issues, ensuring the integrity of data throughout the organization
  • Drive the implementation of HR tools or technology and oversee their integration to ensure they are developed and leveraged to meet company information needs
  • Define and track key metrics to analyze program trends and effectiveness
  • Embed Klook’s culture across all regions by ensuring that a consistent and engaging employee experience is delivered to all

What you'll need

  • Bachelor’s Degree in Human Resources, Business Administration or other related field and a minimum of 2 years of experience overseeing the execution of HR operations initiatives
  • Proven ability to build credibility with and gain commitment from key stakeholders
  • Working knowledge of WorkDay would be an added advantage
  • Experienced in managing multiple projects in a fast-paced enterprise, across different geographic locations.  Knowledge of Asia local labour laws is a plus.
  • Strong communication skills in English and Mandarin (verbal/written) is mandatory for liaison with global stakeholders
  • Ability to routinely take initiative to identify issues and solve problems; thoroughly analyze information and make timely recommendations with minimal supervision
  • A start-up attitude – highly collaborative with an entrepreneurial, ‘roll-up-your sleeves’ attitude
  • Happy to work independently when required
  • Globally-minded and comfortable working with people from different cultural backgrounds and in different time zones

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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