Plant

Associate Manager/Manager, Reporting & Analytics (Customer Experience)

Kuala Lumpur

R-2113

Associate Manager/Manager, Reporting & Analytics (Customer Experience)

  • Kuala Lumpur

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

What you’ll do?

  • Own the CEG reporting function where you will engage stakeholders within CEG to consolidate, review and craft reports which are insightful and actionable.

  • Deep dive into operational reports to identify areas for improvements (such as processes, competencies, technological gap) and escalate to the relevant stakeholders to be acted upon.

  • Innovate and recommend dashboards which are relevant to CEG and explore automation opportunities for reporting functions.

  • Work with CEG Mgmt. Team on preparing impactful reports that provides a holistic view of CEG from both an operational and strategic standpoint. 

What you’ll need?

  • 5 years or more experience within contact centre domain with exposure to reporting functions

  • Diploma or above

  • Analytical skills earned thru experience in having worked on reporting functions within contact centre and customer experience domain

  • Exposure in process and technological improvements

  • Excel proficiency highly preferred.

  • Fluent in spoken and written English and Chinese. 

  • Eager to work in small team and fast-paced environments

  • A start-up attitude - highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that's not afraid to work independently when required

  • Globally-minded and comfortable working with people from different cultural background and in different time zones.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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