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Associate, Global Merchant Support

Kuala Lumpur

R-1509

Associate, Global Merchant Support

  • Kuala Lumpur
  • Full Time

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

What you will do: 

  • Onboard new travel products - this can range from hotel stays, to show tickets, unique experiences or even food! 

  • Update and manage existing travel products - with critical schedule and inventory information as the needs of our partners adapt

  • Act as the face of the company by supporting our partners with a customer-driven, and sales-oriented mindset 

  • Communicate and collaborate effectively with various stakeholders - from your business development colleagues, to the content, tech, finance teams, and of course, our all important merchants

  • Strive for high quality and timeliness in your output 

  • Make an impact by identifying areas for improvement across different processes and systems

What you will need: 

  • Bachelor degree or above 

  • Content creation and data entry experience 

  • Ability to execute under pressure and against tight schedules

  • Fluent spoken and written English

  • Fluent spoken and written Chinese a plus

  • Work proactively and well both independently, and in teams 

  • Tech-savvy, ideally with a passion for travel 

  • Open, agile, and willing to adapt to fast changes 

  • Customer service experience would be a plus 

  • Work experience in a multicultural, cross-functional, or start-up environment would be a plus

  • Planning and project management skills would be a plus

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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