Associate, Global Merchant Support
Kuala Lumpur
R-1167
Associate, Global Merchant Support
- Kuala Lumpur
- Full Time
At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their face, at a touch of a button. We are a global team of diverse Klookers who aim high, stay curious and drive the change we want to see. Together, we work tirelessly to make the world a more joyful place. Up for the challenge? Join us today!
What you will do:
Onboard new travel products - this can range from hotel stays, to show tickets, unique experiences or even food!
Update and manage existing travel products - with critical schedule and inventory information as the needs of our partners adapt
Act as the face of the company by supporting our partners with a customer-driven, and sales-oriented mindset
Communicate and collaborate effectively with various stakeholders - from your business development colleagues, to the content, tech, finance teams, and of course, our all important merchants
Strive for high quality and timeliness in your output
Make an impact by identifying areas for improvement across different processes and systems
What you will need:
Bachelor degree or above
Content creation and data entry experience
Ability to execute under pressure and against tight schedules
Fluent spoken and written English
Fluent spoken and written Chinese a plus
Work proactively and well both independently, and in teams
Tech-savvy, ideally with a passion for travel
Open, agile, and willing to adapt to fast changes
Customer service experience would be a plus
Work experience in a multicultural, cross-functional, or start-up environment would be a plus
Work schedule permitting from Monday to Friday
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.
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