Associate Director, Business Development, Vietnam

About Klook

Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?!
 
It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

This position is responsible for the management of suppliers in a wide variety of verticals, including attractions, tours, activities, transportation and travel essentials across Vietnam. 

Successful candidate requires leadership skills in a multicultural environment, understanding of the market landscape, closely involved in supply side technology development that cultivates long term competitive advantage in the travel experience business.

Key attributes to success includes:

• As a mobile first ecommerce business, working knowledge of digital economy and online distribution is essential.

• Strategic thinking with proven track record of project deployment

• Fast pace execution

• Superior ability and constant desire to learn and improve

• Exceptional communicator with suppliers and internally across departments.

What you will do:

• Develop and maintain a high-quality portfolio of attraction, tour, transportation and activity (Things To Do) products for Klook’s rapidly growing, global customer base.

• Acquisition: Identify the best products based on current demand and sales potential and bring them onboard the Klook platform. Supervise onboarding of products, with support of local team members, editorial and quality control teams.

• Account management: Cultivate relationships with partners to help maximize their sales potential on Klook’s various distribution platforms. Communicate Klook’s business strengths and brand value to suppliers.

• Optimization: Continuously ensure the quality of products, in terms of pricing, inventory, and content, maintain at a market leading position at all times.

• Coordination: Work closely with various functions in the company - marketing to maximize sales, operations to improve efficiency, revenue to optimize pricing, customer services to drive satisfaction and repeats, finance to ensure accurate payment and minimise risk, and media team to secure marketing funds from suppliers.

• Market updates: Identify market trends and provide market & competitor updates through on-going research and analyses.

• Influence: Represent Klook to build our profile with key destination influencers in the country (e.g. DMOs, tourism bureaus, trade organizations, etc.)

• Leadership: Build and lead a strong business development team to deliver tangible results in each of the above areas. As an agile and fast growing company, this person should prepare for expansion, redundancy, coaching, evaluation, striving for upward mobility of entire team.

Your KPIs:

• Success in delivering on product portfolio and sales targets, as well as other strategic KPIs as agreed with the company senior team

• Ability to collaborate with various teams with working cultures and located in different Klook offices

• Capacity to handle uncertainty and ambiguity, and a fast-paced work environment

• Ability to prioritize work based on strategic importance and level of impact on business

What you will need:

• >8 years work experience within tourism, eCommerce industry or digital marketing

• Business development experience within Malaysia market is essential

• High familiarity with travel products, experience with attractions, activities, tours and transportation preferred

• Strong commercial sense, as well as analytical, written and verbal communications skills

• Confident, self-motivated and goal-oriented

• Globally-minded and comfortable working with people from different cultural backgrounds

• A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required

• Bachelor degree in hospitality or business management preferred

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.