At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!
This position is responsible for the management of suppliers in a wide variety of verticals, including attractions, tours, activities, transportation and travel essentials across the Philippines.
Successful candidate requires leadership skills in a multicultural environment, understanding of the market landscape, closely involved in supply side technology development that cultivates long term competitive advantage in the travel experience business.
Key attributes to success includes:
As a mobile first e-commerce business, working knowledge of digital economy and online distribution is essential
Strategic thinking with proven track record of project deployment
Fast pace execution Superior ability and constant desire to learn and improve
Exceptional communicator with suppliers and internally across departments
What you'll will do:
Develop and maintain a high-quality portfolio of attractions, hotels, tours, transportation and activity (Things To Do) products for Klook’s rapidly growing, global customer base
Acquisition: Identify the best products based on current demand and sales potential and bring them onboard the Klook platform. Supervise onboarding of products, with support of local team members, editorial and quality control teams
Account management: Cultivate relationships with partners to help maximize their sales potential on Klook’s various distribution platforms. Communicate Klook’s business strengths and brand value to suppliers
Optimization: Continuously ensure the quality of products, in terms of pricing, inventory, and content, maintain a market leading position at all times
Coordination: Work closely with various functions in the company - marketing to maximize sales, operations to improve efficiency, revenue to optimize pricing, customer services to drive satisfaction and repeats, finance to ensure accurate payment and minimise risk, and media team to secure marketing funds from suppliers
Market updates: Identify market trends and provide market & competitor updates through on-going research and analyses
Influence: Represent Klook to build our profile with key destination influencers in the country (e.g. DMOs, tourism bureaus, trade organizations, etc.)
Leadership: Build and lead a strong business development team to deliver tangible results in each of the above areas. As an agile and fast growing company, this person should prepare for expansion, redundancy, coaching, evaluation, striving for upward mobility of the entire team.
Success in delivering on product portfolio and sales targets, as well as other strategic KPIs as agreed with the company senior team
Ability to collaborate with various teams with working cultures and located in different Klook offices
Capacity to handle uncertainty and ambiguity, and a fast-paced work environment
Ability to prioritize work based on strategic importance and level of impact on business
What you'll will need:
>10 years work experience within tourism, eCommerce industry or digital marketing
Business development experience within Philippine market is essential
High familiarity with travel products, experience with attractions, activities, tours and transportation preferred
Strong commercial sense, as well as analytical, written and verbal communications skills
Confident, self-motivated and goal-oriented
Globally-minded and comfortable working with people from different cultural backgrounds
A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required
Bachelor degree in hospitality or business management preferred
What you’ll get:
An awesome team of international colleagues
A rare chance to build a global travel and leisure brand with a loooong runway of opportunities
An environment that values and supports your growth
Ownership of projects with real impact
No boredom! Every day is a new exciting challenge
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.
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