Associate, Business Development (Tours & Activities)

About Klook

Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?!
 
It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

What you'll do:

• Account Management: Cultivate relationships with partners to help maximize their sales potential on Klook. Communicate Klook’s business strengths and brand value to suppliers, and create merchant success plans for long-term sustainable partnerships. Provide training and daily operational support to suppliers on our processes and tools.

• Acquisition: Acquire a diverse range of low to mid-tier merchants across different industries/verticals. Support onboarding of products and coordinate with merchants, operations, content, finance, and quality control teams.

• Optimization: Commit to delivering world-class travel experience to our customers, in terms of competitive pricing, sufficient inventory, realistic content, exclusive privileges, maintaining a market-leading position at all times

• Coordination: Collaborate with various functions in the company globally - marketing to maximize sales, supplier operations to improve efficiency, customer services to drive satisfaction and repeats, and finance to ensure accurate payment and minimize risk.

• Market Intelligence: Provide market leaders with relevant information on identifying market trends and competitor updates.

• Operations: Onboarding of products and coordinating with merchants, collaborating with various functions in the company  - such as marketing, supplier operations, tech, customer service, finance etc

What you'll need:

• 1-3 years of experience in Business Development or Account Management. Fresh Graduates with relevant internship experience are welcome to apply

• Degree in a field related to this role, or have similar experience

• Passion for sales, marketing, and travel partner commercial activities

• Capable of working independently with minimal supervision

• Ability to manage projects and multi-task with good communication skills

• Comfortable with Excel, Google Docs, Salesforce CRM, and other technology tools

• Comfortable with data analysis and reporting

• Strong internal and external communicator with strong interpersonal skills

• Comfortable with a fast-paced environment and changing requirements

What you'll get:

• An awesome team of international colleagues 

• A rare chance to build a global travel and leisure brand with a loooong runway of opportunities ahead

• An environment that values and supports your growth 

• Ownership of projects with real impact

• No boredom! Every day is a new exciting challenge 

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.