Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?!
It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?
What you'll do:
Account Management: Cultivate strong relationships with partners including understanding the partners wants and needs in order to help maximize their sales potential on Klook. Communicate Klook’s business strengths and brand value to suppliers, and create merchant success plans for long term sustainable partnership. Provide training and daily operational support to suppliers on our processes and tools
Acquisition: Acquire a diverse range of mobility merchants, from key accounts to local players in a scalable way
Optimization: Commit to delivering world class travel experience to our customers, in terms of competitive pricing, sufficient inventory, realistic content, exclusive privileges, maintaining a market leading position at all times
Campaigns & Strategies: Develop cross-functional strategies to elevate business opportunities and verticals. Involved in monthly BD campaign coordinations, including coming up with innovative campaign ideas and not limited to creation of packages, editing of packages. Negotiating terms of co-funded deals and media opportunities with merchants and partners. Reporting results which meet expectations of the market trends, business partners and customers
Goals: Achieve and exceed weekly and monthly KPIs
Market Intelligence: Provide relevant analysis and statistics on identifying market trends and competitor updates
Supporting: Onboarding of products and coordinating with merchants, collaborating with various functions in the company globally - such as marketing, supplier operations, tech, customer service, finance etc
What you'll need:
1-3 years of experience in Business Development or Account Management. Fresh Graduates with relevant internship experience would be considered
Familiarity with Travel/Tourism/Cruise/Transport would be advantageous. Understanding how API connectivity works is a plus
Prompt, organised and meticulously motivated to prioritise tasks on hand and to improve Klook merchant experience
Can work under pressure, meet deadlines, critical thinking, willing to learn, ask questions and open to feedback
Operational excellence mind-set and experience. Data driven
Excellent problem-solving skills. Open to administrative tasks
Educated to degree level or equivalent work experience; additional qualifications in relevant areas highly desired.
Effective communicator with excellent interpersonal skills and an ability to build strong relationships across all levels and effectively adapts to varied situations
Comfortable with data analysis (MS Office, Google Docs / Sheets / Slides). Experience in Salesforce will be a plus
A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required.
Team Player with the ability to work across a matrix environment in a fast paced and evolving environment
Global-minded and comfortable working with people from different cultural backgrounds
Fully vaccinated from COVID-19
What you'll get:
An awesome team of international colleagues
A rare chance to build a global travel and leisure brand with a loooong runway of opportunities ahead
An environment that values and supports your growth
Ownership of projects with real impact
No boredom! Every day is a new exciting challenge
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.
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