Plant

General Manager, Vietnam

Ho Chi Minh

R-1525

General Manager, Vietnam

  • Ho Chi Minh
  • Full Time

About Klook


Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?!
 
It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

What You’ll Do:

Klook is currently seeking a General Manager (GM) to oversee business operations in our Vietnam office. The GM will be directly responsible for providing end-to-end oversight of the business to drive profitable growth. In this position, the GM must be able to develop a business strategy, drive business performance and provide overall cross functional leadership to drive alignment to business strategies. This role will need to identify domestic opportunities and provide leadership to the Supply and Demand teams to achieve a common goal. The GM will work towards building a positive culture and engaged workforce within the office while executing the business strategy.

Responsibilities:

  • Oversee the company’s business operations and commercial performance in Vietnam.

  • Lead cross-functional teams organized to implement new go-to-market strategies and action plans.

  • Monitor and analyze the competitive landscape among all businesses operating in Vietnam. 

  • Make strategic recommendations on opportunities to improve profitability, increase margins, and achieve a sustainable competitive advantage.

  • Analyze activities, costs, operations, and forecast data to determine domestic initiatives progress toward committed OKRs.  Propose, align, and deploy optimizations on these OKRs with all stakeholders involved.

  • Maintain and optimize local operational procedures to achieve process stability and increase efficiency.  Able to identify needs and access resources available throughout the organization.

  • Oversee key projects, processes and performance reports, data and analysis.

  • Collaborate with leadership to attract, retain, and motivate hardworking individuals.

  • Provide frequent updates to management that encourages visibility and transparency.

  • Ultimately, build a strong, engaged and united team to grow our Vietnam business and empower millions of FIT travelers and leisure seekers both domestically and internationally.

You Will Be Measured On:

  • Revenue growth

  • Growing market share

  • Customer acquisition and retention

  • Transactional metrics

  • Efficient implementation of internal and external projects

  • Employee engagement and retention

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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