Logo, Symbol, Trademark, Plant, Texture

E- Commerce Operation Manager

Manila

R-1495

E- Commerce Operation Manager

  • Manila
  • Full Time

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

What you’ll do:

  • Develop strategies for activation, retention, customer journeys & lifecycle management

  • Lead cross-functional teams to create and execute program initiatives and campaigns ROI

  • Analyze, track, and report results of the program and campaigns to identify actionable insight for improvements

  • Deep dive into users demographic, purchasing,  platform behavior and social behavior to carry out long-term and short-term strategy for user operations

  • Set up CRM users segmentation and execution plans together with the central CRM team in various channels and touchpoints for customer acquisition and retention

  • Conduct A/B testing to ensure the result and improve constantly

  • Develop a deep understanding of key customer personas and target and adjust growth marketing tactics accordingly

  • Lead constant feedback cycles between growth research and the product team in order to update and continuously improve user journey

What you’ll need:

  • Strong background in e-commerce and online marketing;

  • 5-7 years experience in the e-commerce field, with track records and comprehensive understanding in marketing dimension and tactics for social, content and 3rd party collaborations in industry like e-commerce, or Tech companies

  • Familiarity with typical growth channels and methodologies such as conversion funnels, user segmentations and leveling, etc

  • High interest and understanding in Travel, Lifestyle and community apps

  • Excellent communication and writing skills in English

  • Strong presentation skills

  • Experienced in data processes, using data to generate plans and conclude business results

  • Skilled negotiator with proven experience finding creative ways to do more with less, and a track record of staying on budget

  • Experienced in areas such as category management or merchandising is a plus

  • Problem-solving attitude and comfort digging deep to find new solutions

  • Bachelor’s degree, MBA is a plus

What you’ll will get:

  • An awesome team of international colleagues 

  • A rare chance to build a global travel and leisure brand with a loooong runway of opportunities ahead

  • An environment that values and supports your growth 

  • Ownership of projects with real impact

  • No boredom! Every day is a new exciting challenge 

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

Apply Now

Sign in with LinkedIn
Autofill my information with LinkedIn
Alert me about jobs like this

Not You?

We have emailed you a code to verify your identity

Hold on, you're being redirected to the application form.

Related Jobs

Customer Experience Assistant QA Manager R-1284 Kuala Lumpur Kuala Lumpur Customer Experience At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast...
Customer Experience Assistant QA Manager R-1284 Taipei Taipei Customer Experience At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast...
Associate Manager, Global Merchant Support R-1544 Kuala Lumpur Kuala Lumpur Sales & Business Development At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast...
Business Anaylst R-1479 Hong Kong SAR Hong Kong SAR Planning & Operations At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast...
Senior Manager, E-Commerce R-1493 Hong Kong SAR Hong Kong SAR Marketing At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast...
Operations Planning Manager R-1052 Kuala Lumpur Kuala Lumpur Customer Experience At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast...

Apply Now

Sign in with LinkedIn
Autofill my information with LinkedIn
Alert me about jobs like this

Not You?

We have emailed you a code to verify your identity

Hold on, you're being redirected to the application form.