Associate, Sales Distribution Operations

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

Do you want to be a part of a team that’s connecting millions of free and independent travellers to new attractions and experiences through technology every day?

What you’ll do​

• Ongoing operations

  • Achieve operational excellence by providing account management, fulfillment, troubleshooting services to partners to alliance partners

  • Handle product or service enquiries and complaints from alliance partners, expedite correction or adjustment and follow up to ensure resolution

  • Work closely with Finance to ensure all partner accounts and payments are invoiced accurately and settled on time

  • Monitor and report on partner and competitor pricing

• Periodic analysis, based on assigned portfolio:

  • Periodically monitor and report on partner performance to stakeholders and identify opportunities for optimisation

  • Perform root-cause analysis on product and account performance

• Strategic products promotion

  • Promote and organise distribution of strategic products to partners

  • Coordinate efforts with internal teams to consolidate bulk purchase and bring to completion

• Competitor analysis/sourcing

  • Monitor competitors to identify significant price changes or promotion and evaluate relevant business impact

What you’ll need

• 1-3 years work experience ideally in Travel/OTA/e-commerce is preferred

• Excellent written and verbal skills in English, Mandarin (verbal and written) is an added advantage

• Proficiency in PowerPoint and Excel is a must

• Strong commercial sense, as well as analytical, written and verbal communications skills

• Confident, self-motivated and goal-oriented

• Globally-minded and comfortable working with people from different cultural backgrounds

• A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required

What you’ll get

• An awesome team of international colleagues 

• A rare chance to build a global travel and leisure brand with a loooong runway of opportunities ahead

• An environment that values and supports your growth 

• Ownership of projects with real impact

• No boredom! Every day is a new exciting challenge

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.