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Operations Planning Manager

Kuala Lumpur

R-1052

Operations Planning Manager

  • Kuala Lumpur
  • Full Time

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

What you’ll do?

  • Engage various internal and external stakeholders to support cross-functional projects to optimise service delivery and operational processes

  • Involve in process optimisation within 24/7 CEG Operations team (e.g. Customer Contact Centre and Booking Fulfilment Team)

  • Support the design and implement review and improvement initiatives on the booking process

  • Work with BD teams to redesign merchant onboarding and merchant operational processes such as contracts, settlements, content editing, data reporting etc

  • Design metrics to monitor and improve the service delivery.

What you’ll need?

  • 5 years experience preferably in industries like travel, ecommerce or tech startups

  • Strong change management skills with track records of delivering cross-departmental projects 

  • Experience in process design / engineering / optimisation is preferred

  • Strong analytical skills. Excel proficiency and programming knowledge (SQL, Java) is highly preferred.

  • Knowledge of project management life cycle and execution

  • Fluent in spoken and written English and Chinese. 

  • Eager to work in small team and fast-paced environments

  • A start-up attitude - highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that's not afraid to work independently when required

  • Globally-minded and comfortable working with people from different cultural background and in different time zones

  • Bachelor's degree or above

 

What you’ll get?

  • The rare opportunity to be part of building a global travel brand, ensuring its success and evolving it for the future

  • An environment that values honesty, transparency and respect with awesome co-workers globally

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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