Senior Associate, Operations Planning

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

What you’ll do?

• Engage various internal and external stakeholders to support cross-functional projects to optimize service delivery and operational processes

• Take ownership and responsibility for process optimization within Customer Experience Group teams

• Identify operational improvement opportunities, support the design, development and  implementation initiatives on existing processes

• Innovate and implement solutions to monitor, analyze and improve the service delivery through measurable metrics and results

• Ensure department to achieve the KPI through measurable metrics and results.
   

What you’ll need?

• 3 - 5 years experience preferably in industries like travel, ecommerce or tech startups

• Bachelor's degree or above

• Strong change management skills with track records of delivering cross-departmental projects.

• Experience in process optimisation/ data analysis/ technology project management is preferred.

• Strong analytical skills. Excel proficiency and programming knowledge (e.g., SQL) is highly preferred.

• Knowledge of project management life cycle and execution

• Fluent in spoken and written English and Chinese. 

• Eager to work in small team and fast-paced environments

• A start-up attitude - highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that's not afraid to work independently when required

• Globally-minded and comfortable working with people from different cultural background and in different time zones.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.